FAULTY PRODUCT FAQ
Product Acceptance and Delivery Conditions:
- Our service consultancy center is our Tuzla warehouse.
- Acceptance or rejection decisions about the products are finalized after the review of our service.
- Our products delivered to our service by cargo or by hand are ready within 2 business days at the latest.
- Products that have been delivered by hand and whose processes have been completed are delivered in return for a "Fault Tracking Form".
- We are not responsible for products not received from our service within 90 days.
- Products without a product code are delivered with a copy of the purchase invoice and warranty certificate.
- In cases where the products sent by cargo are damaged during transportation, a "Cargo Condition Determination Report" must be submitted to the cargo company.
Our goal is to be a positive reference as has been the case until todayOur goal is to be a positive reference as has been the case until today